Track orders in My Orders. Statuses go from Confirmed → Shipped → Delivered.
Delivery charges and timings, and how the estimate at checkout is worked out.
Request a return within the return window from My Orders. Refunds go to your wallet.
Sellers and resellers withdraw earnings via bKash, Nagad or bank.
Open a ticket in the Message Center — support replies there.
Full refund if the item is not as described or not delivered.
Still stuck? Contact support