Fraud & Abuse Policy

Not allowed

• Fake or repeatedly refused orders, and orders placed to inflate ratings or referral bonuses.
• Abusing the return window to use goods and send them back.
• Taking payment or delivery outside the platform.
• Threatening or abusing staff, couriers, suppliers or resellers.

What happens

Numbers with a repeated pattern of cancellations and returns are scored and may be blacklisted, which blocks ordering across the marketplace and every reseller store. Accounts involved in fraud are blocked and open earnings withheld pending review.

Appeals

If you believe a block is wrong, contact support with your order numbers — the score is worked out from your real order history and is reviewed by a person.